Privacy Policy

1. Introduction

Welcome to the milo77 Privacy Policy. This document explains how milo77 ("we," "us," "our") collects, uses, stores, protects, and shares your personal information when you access or use our online gaming platform at https://milo77.cam (the "Website") and associated services (collectively, the "Services"). We are committed to protecting your privacy and ensuring the security of your personal data in accordance with international data protection standards and applicable Indonesian regulations.

By creating an account, accessing our Website, or using any of our Services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with our privacy practices, please do not use milo77 services. This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your overall use of the milo77 platform.

2. Information We Collect

milo77 collects various types of information to provide, maintain, and improve our Services, ensure platform security, comply with legal obligations, and enhance your gaming experience. The information we collect falls into several categories:

Information You Provide Directly

When you register for an account or use milo77 services, you voluntarily provide certain personal information, including:

• Account Registration Data: Full legal name, date of birth, email address, phone number, residential address, chosen username and password.
• Identity Verification Documents: Government-issued identification (Indonesian KTP, passport, or driver's license), proof of address documents (utility bills, bank statements), selfie photographs for identity confirmation, and payment method verification documents.
• Financial Information: Bank account details, e-wallet account information, transaction history, deposit and withdrawal records, and payment method preferences (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja).
• Communication Data: Content of messages sent to our customer support team, feedback and survey responses, preferences for promotional communications, and correspondence records.

Information Collected Automatically

When you access or use milo77, we automatically collect certain technical and usage information:

• Device Information: IP address, device type and model, operating system and version, browser type and version, screen resolution, device identifiers (IMEI, MAC address), and mobile network information.
• Usage Data: Pages visited, games played, betting patterns and preferences, session duration and frequency, clickstream data, features accessed, timestamps of activities, and navigation paths through the Website.
• Location Data: General geographic location based on IP address (city and country level), timezone information, and language preferences.
• Performance Data: Error logs, crash reports, loading times, and technical diagnostics to improve platform stability and performance.

Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment processors and financial institutions to verify transactions and prevent fraud
• Identity verification service providers to confirm your identity and age
• Marketing partners (only with your consent) for promotional purposes
• Publicly available sources to comply with anti-money laundering and know-your-customer regulations

3. How We Use Your Information

milo77 uses the collected information for various legitimate purposes essential to providing and improving our Services. The primary uses of your personal data include:

Service Provision and Account Management

• Creating and maintaining your gaming account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to casino games, sports betting markets, and live dealer experiences
• Verifying your identity, age, and eligibility to use our Services
• Managing bonuses, promotions, and loyalty rewards
• Processing and responding to your customer service inquiries

Security and Fraud Prevention

• Detecting and preventing fraudulent activities, money laundering, and bonus abuse
• Monitoring for suspicious betting patterns or account behavior
• Ensuring compliance with responsible gaming policies
• Protecting against unauthorized access and security breaches
• Investigating violations of our Terms and Conditions

Legal and Regulatory Compliance

• Complying with know-your-customer (KYC) and anti-money laundering (AML) regulations
• Meeting tax reporting and financial record-keeping obligations
• Responding to legal requests, court orders, and regulatory inquiries
• Enforcing our Terms and Conditions and other policies
• Maintaining records required by gaming industry regulations

Platform Improvement and Personalization

• Analyzing usage patterns to improve Website functionality and user experience
• Personalizing game recommendations and promotional offers based on your preferences
• Conducting internal research and analytics to enhance our Services
• Testing new features and optimizing platform performance
• Developing better products and services tailored to Indonesian players

Marketing and Communications

With your consent, we may use your information to:

• Send promotional emails about new games, bonuses, and special offers
• Provide personalized recommendations based on your gaming preferences
• Communicate important updates about milo77 services and policies
• Invite you to participate in surveys, tournaments, or special events

You can opt out of marketing communications at any time by adjusting your account preferences or clicking the unsubscribe link in promotional emails.

4. Data Sharing and Disclosure

milo77 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data in the following limited circumstances:

Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist us in operating our platform and delivering Services, including:

• Payment processors and financial institutions (for deposit and withdrawal transactions)
• Identity verification and KYC service providers
• Game content providers and software developers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, etc.)
• Customer service platform providers (live chat, email support systems)
• Cloud hosting and data storage providers
• Marketing and analytics service providers (with your consent)

All third-party service providers are contractually bound to protect your data and may only use it for the specific purposes we authorize.

Legal Obligations and Protection

We may disclose your personal information when required by law or when we believe disclosure is necessary to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms and Conditions and other agreements
• Protect the rights, property, or safety of milo77, our users, or the public
• Investigate and prevent fraud, security breaches, or illegal activities
• Cooperate with law enforcement and regulatory authorities

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the successor entity. You will be notified of any such change via email and/or prominent notice on our Website.

5. Cookies and Tracking Technologies

milo77 uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze Website usage, and deliver personalized content. A cookie is a small text file stored on your device that helps us recognize you on subsequent visits.

Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for basic Website functionality, account login, and security features	Session or up to 1 year
Performance Cookies	Collect anonymous data about how visitors use our Website to improve performance	Up to 2 years
Functionality Cookies	Remember your preferences, language settings, and personalization choices	Up to 1 year
Advertising Cookies	Deliver relevant promotional content and measure campaign effectiveness (with consent)	Up to 1 year

Managing Cookie Preferences

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies, though doing so may affect Website functionality and your user experience. Disabling essential cookies may prevent you from accessing certain features or logging into your account.

6. Data Security Measures

Protecting your personal information is of paramount importance to milo77. We implement comprehensive technical, administrative, and physical security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

Technical Security Measures

• 256-Bit SSL Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols, the same level of security used by major financial institutions.
• Secure Data Storage: Personal information is stored on secure servers with restricted access, protected by firewalls and intrusion detection systems.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential risks.
• Multi-Factor Authentication: Enhanced security options are available to protect your account from unauthorized access.
• Fraud Detection Systems: Advanced algorithms monitor transactions and account activity for suspicious patterns.

Administrative and Physical Security

• Access to personal data is restricted to authorized personnel only, based on job responsibilities
• All employees and contractors are bound by confidentiality agreements
• Physical access to data centers is controlled and monitored
• Regular staff training on data protection and privacy best practices

While we implement robust security measures, no system is completely impenetrable. You play a crucial role in protecting your account by choosing a strong, unique password, not sharing your login credentials, and promptly notifying us of any suspected unauthorized access.

7. Data Retention and Deletion

milo77 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention Periods

• Active Account Data: Retained for the duration of your account's active status and for a period after account closure to comply with legal obligations (typically five to seven years).
• Transaction Records: Financial transaction data is retained for at least seven years to meet tax reporting and anti-money laundering requirements.
• Marketing Communications: Preference data is retained until you opt out or request deletion.
• Technical Logs: Server logs and technical data are typically retained for six to twelve months.

Account Deletion

You may request permanent deletion of your account and associated personal data by contacting our customer support team. Upon receiving a deletion request, we will:

• Verify your identity to prevent unauthorized deletion requests
• Process any pending withdrawals and close your account
• Delete or anonymize your personal information, except where retention is required by law
• Confirm deletion completion via email within thirty (30) days

Please note that certain information may be retained in backup systems for a limited period and some data must be preserved to comply with legal obligations, even after account deletion.

8. Your Privacy Rights

milo77 respects your rights regarding your personal information. Depending on your jurisdiction, you may have the following privacy rights:

Right to Access

You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a commonly used electronic format.

Right to Rectification

If any of your personal information is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings.

Right to Deletion (Right to be Forgotten)

You may request deletion of your personal data under certain circumstances, subject to legal retention requirements and legitimate business needs.

Right to Restrict Processing

You can request that we limit how we use your personal information in certain situations, such as while we verify data accuracy or assess your deletion request.

Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format and to transmit that data to another service provider.

Right to Object

You can object to processing of your personal information for direct marketing purposes at any time. You may also object to processing based on legitimate interests in certain circumstances.

Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing before withdrawal.

Exercising Your Rights

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 12. We will respond to your request within thirty (30) days. Verification of your identity may be required before processing requests.

9. Children's Privacy

milo77 services are strictly intended for adults aged twenty-one (21) years and older, in accordance with Indonesian law and responsible gaming standards. We do not knowingly collect personal information from individuals under the legal gambling age.

If we become aware that we have inadvertently collected personal data from someone under twenty-one years of age, we will take immediate steps to delete that information from our systems and permanently close the account. Parents or guardians who believe their child has provided personal information to milo77 should contact us immediately so we can take appropriate action.

We implement age verification procedures during account registration and may request additional documentation to confirm age eligibility at any time. Providing false age information is a serious violation of our Terms and Conditions and may result in legal consequences.

10. International Data Transfers

milo77 primarily operates within Indonesia to serve Indonesian players. However, some of our service providers and technology partners may be located in other countries. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

These safeguards may include:

• Contractual agreements with third parties that require them to protect your data to standards equivalent to those provided under Indonesian law
• Ensuring service providers are located in countries recognized as providing adequate data protection
• Implementing technical and organizational measures to secure data during international transfers

By using milo77 services, you acknowledge and consent to the transfer of your personal information to countries outside Indonesia where necessary to provide our Services, subject to the protections described in this Privacy Policy.

11. Changes to This Privacy Policy

milo77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email to your registered email address
• Display a prominent notice on our Website homepage
• Request your consent where required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information. Your continued use of milo77 services after any Privacy Policy changes become effective constitutes your acceptance of the updated terms.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how milo77 handles your personal information, please contact us through the following channels:

For general customer service inquiries unrelated to privacy matters, please use our standard support channels. For urgent security concerns or suspected data breaches affecting your account, please contact us immediately through live chat or email with "URGENT - Security" in the subject line.